FAQs

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SHIPPING & DELIVERY

We strive to process all orders within 1-3 business days before shipping. Please note that due to extremely high demand, shipping times may be slightly longer than usual. Here are the estimated delivery times:

  • USA: 7-10 days
  • Canada: 14-30 days
  • UK/EU: 8-15 days
  • Australia: 8-15 days

We appreciate your patience and understanding. Rest assured, we are doing our best to get your order to you as quickly as possible.

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RETURN & REFUND POLICY

We are fully committed to your satisfaction, which is why we
proudly offer a 90-Day 100% Money Back Guarantee.

We even go a step further by refunding your shipping costs
as well.

If for any reason you're not completely satisfied within the first
90 days, simply reach out to us, and we’ll issue a full refund,
including the amount you paid for shipping.

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DOES IT WORK?

Absolutely! The GetLight brush
combines proven scientific research to help your hair grow fuller and
stronger with consistent use. Red light stimulates collagen
production, blue light eliminates fungus and bacteria, the massager
boosts blood flow, and the essential oil diffuser hydrates and
restores hair follicles at the root.

If you don’t see results in 90 days, you’ll get your money
back!

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IS IT SAFE?

Absolutely, 100% safe! Nothing about this product will harm or damage your hair. Just ensure you dilute essential oils with water to avoid irritation.

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SUITABLE FOR ALL HAIR TYPES?

The Lightbrush is designed to restore, hydrate, and revitalize all hair types. Whether your hair is already strong or you're looking to improve it, regular daily use will benefit you!

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CAN I CANCEL MY ORDER?

Can I cancel my order?
The Getlight ordering process is automated to ensure fast and accurate distribution. All cancellations must be requested by e-mail to contact@useful-solution.com within 24 hours of placing the order.
Please note that we cannot guarantee cancellation after this 24-hour period.

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WILL I RECEIVE MY ITEMS IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages to ensure quality in packaging, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

📖 USER GUIDE

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HOW TO USE THE LIGHTBRUSH?

For best results, use the Lightbrush once daily for 10-15 minutes. We recommend alternating between red and blue light modes during your hair care routine. Fill the diffuser with water, then add essential oils. Avoid using pure essential oils in the diffuser, as it may clog.

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USAGE INSTRUCTIONS :

1. Fill the diffuser chamber with 10-15 ml of water.

2. Add a few drops of your preferred hair growth oil.

3. Hold the bottom button to power the device on.

4. Use the top left button to switch between red and blue light.

5. Use the top right button to activate the massage mode.

6. Click the bottom button once to enable the mist mode.

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HOW TO FILL THE DIFFUSER?

The Lightbrush is water-resistant but not waterproof. Open the silicone cap on top to access the diffuser chamber. Use a small container, dropper, or run the tap gently to fill. The chamber holds about 15 ml of liquid. Once filled with water, add 3-5 drops of essential oils, and close the cap securely.

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HOW TO CLEAN?

We recommend using a cotton swab or paper towel with isopropyl alcohol to clean the outside and the bristles of the Lightbrush. For the inside of the diffuser, rinse with a solution of warm water and isopropyl alcohol to remove any oil build-up. Do not submerge the Lightbrush in water.

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IS IT WATERPROOF?

The Lightbrush is water-resistant but not waterproof. Avoid submerging it under running water (sink, shower, etc.). When adding water, do so carefully to avoid spills.

🗝️ TROUBLESHOOTING

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MIST NOT WORKING

Did you use pure essential oil in the diffuser? If so, pure oil is too thick to turn into mist and may clog the device. Rinse the chamber with hot water several times to clean it thoroughly. Also clean the nozzle in the center of the brush. Once cleaned, fill it with water, add your essential oils, and activate the mist mode.

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CHARGING ISSUES

The charger is located in the box under the plastic holder. Attach the USB end to a compatible charging base and plug the other end into the Lightbrush. If the red light blinks, it’s charging. If not, try a different outlet or charging base. If the issue persists, please contact us with a 5-10 second video at contact@useful-solution.com.

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VIBRATION NOT WORKING

To activate the vibration modes, turn the device on by pressing the bottom button, then press the top right button to activate each vibration mode. If it’s still not working, try charging the device.

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LEAKING

Is your Lightbrush leaking? Don’t worry, we will find a solution or send you a replacement. Make sure the silicone cap is securely closed. If the issue persists, please send us a 5-10 second video showing the problem to contact@useful-solution.com.

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LIGHTS NOT WORKING

To activate the red/blue light modes, turn the device on by pressing the bottom button. Then, press the top left button to switch between modes. If it’s still not working, check if the device needs to be charged. If the issue persists, please send a 5-10 second video to contact@useful-solution.com.

MORE QUESTIONS ?